FAQ

For your convenience, our most common customer questions are answered right here.

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Q: What is Armored Telehealth’s Platform?

A: Our platform gives healthcare providers the ability to connect with their patients through live video via mobile and web. Clinicians can choose from various packages to meet the unique needs of their practice, including additional services to facilitate the integration of telehealth into the existing practice structure. 

The platform gives clinicians access to the latest telemedicine rules, online prescribing regulations and state licensing information associated with the physical location of the healthcare consumer at the time of the online consult. Other highlights include:

  • Ultra-fast deployment to ROI model, allowing clinicians to be transaction ready in two weeks.
  • Virtually seamless integration with your existing EMR via our open API.
  • A virtual waiting room
  • Open Notes model
  • Interactive self-service experiences via text, social media, and your web properties, making it easy to see and treat patients.

Q: What makes Armored Telehealth different from other video services?

A: Unlike general video services such as Skype or FaceTime, Armored Telehealth’s platform is designed specifically to suit your needs as a healthcare practitioner:

  • Is fully secure and HIPAA compliant
  • Offers notifications through email and SMS of patient scheduling
  • Clinicians control their availability for appointments
  • Includes a virtual waiting room for patients in a queue.
  • Gives space for diagnosing and coding
  • Makes you available wherever you are licensed and blocks patients coming from states where you are not licensed.

Q: Do I need to install anything?

A: You can begin using Armored Telehealth right away, and although there is nothing to install or download, to enjoy the best experience we have the following recommendations:

  • High-speed Internet access
  • A webcam or built-in camera with audio capability
  • From your Browser, the Armored Telehealth platform is designed to work with:
    • Google Chrome
    • Microsoft Internet Explorer
    • Safari (iPad, iMac, MacBook)
    • Mozilla Firefox
  • If on a desktop computer, you will need to be running Windows (XP, 7-10) or Macintosh OS X (10.6 or later) if you are using an iPhone or iPad, you will need to download the Armored Telehealth mobile app.
  • An Android app is also available for download.
  • Some programs can interfere with Armored Telehealth’s platform, and its recommended that you close any other programs that may control your camera and microphone such as:
    • WebEx
    • Facetime
    • Skype
    • GoToMeeting

Q: Can I add additional providers to my account?

A: Yes. Each provider will receive a unique ID and password to log in. Multiple plans are available depending on the size of your practice (1-3, 4-7, etc).

Q: Can I treat new and/or existing patients using telehealth?

A: You can treat both current patients and new patients using Armored Telehealth. For all patients, the experience shows current state’s laws for any regulations and restrictions on any services rendered. Telemedicine is covered under Medicare/Medicaid; however, you will need to work with your billing team to use the correct ICD-10 billing code.

Q: Are visits scheduled or on-demand?

A: Both types of visits are supported. Clinicians can choose their own hours of availability where patients must schedule appointments or they can log in at any time to take virtual walk-ins. Appointment reminders can be set up to be sent to both the doctor and the patient depending on the unique needs of your practice.

Q: How do I collect payment?

A: Patients enter their credit, debit, health insurance, or FSA/HSA information at the time of the appointment, and the provider’s fee is deposited directly into the provider bank account.

Q: How does reimbursement work?

A: Telemedicine provides a very sustainable fee for service model. The Armored Telehealth platform features a transaction page that is optimized to work with multiple payment methods (Visa, MasterCard, Amex, PayPal, etc.) and the money will be deposited into your designated bank account usually within 24 to 48 hours. If the consumer decides to pursue a reimbursement model, they would need to contact their insurance company for any reimbursement offered through their plan.

Q: Will I be reimbursed by insurance?

A: Any insurance payments must be handled outside of the platform. Many states have recently passed legislation requiring commercial insurers to reimburse providers for video-based telehealth. If your state allows reimbursement, and you insurance carrier offer this service as a covered visit, you should discuss with the claims representative for you specified plan.